Customer Service Activities
- Clarify and take Loan Set bookings.
- Enter consignment set cases and replenish consignment sets.
- Invoice loan set and consignment operations including problem solving.
- Carry out customer order entry and maintenance
- Liase with couriers regarding tracking and other aspects of carrier distribution services.
- Facilitate repair and repair loaner system.
- Review and process credits
- Process internal orders as required.
- Monitor and action daily and weekly reports regarding matters including backorder lists, replenishment lists and status reports.
- Ensure all monthly responsibilities are completed during the month.
- Ensure correct authorization is obtained with appropriate documentation. Eg. Less than List.
- Ensure Purchase orders are received and invoices are processed within one month
- of the surgery date, report and monitor exceptions and collaborate with Sales and
- customers to resolve issues and delays.
- Manage phone calls and emails to provide detailed and accurate product information
- to customers (e.g. Product specification, pricing, discounts, availability and
- alternatives).
- Timely communication to internal staff (particularly Sales, and Marketing) regarding
- potential sales and market intelligence.
- Actively assist the loan sets team where required to do so.
- Other projects as may be required.
Casey Oleary
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