Customer Service Activities

• Clarify and take Loan Set bookings.
• Enter consignment set cases and replenish consignment sets.
• Invoice loan set and consignment operations including problem solving.
• Carry out customer order entry and maintenance
• Liase with couriers regarding tracking and other aspects of carrier distribution services.
• Facilitate repair and repair loaner system.
• Review and process credits
• Process internal orders as required.
• Monitor and action daily and weekly reports regarding matters including backorder lists, replenishment lists and status reports.
• Ensure all monthly responsibilities are completed during the month.
• Ensure correct authorization is obtained with appropriate documentation. Eg. Less than List.
• Ensure Purchase orders are received and invoices are processed within one month
• of the surgery date, report and monitor exceptions and collaborate with Sales and
• customers to resolve issues and delays.
• Manage phone calls and emails to provide detailed and accurate product information
• to customers (e.g. Product specification, pricing, discounts, availability and
• alternatives).
• Timely communication to internal staff (particularly Sales, and Marketing) regarding
• potential sales and market intelligence.
• Actively assist the loan sets team where required to do so.
• Other projects as may be required.

Casey Oleary

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