We know how to find the candidates who are right fit for customer service roles.
Our extensive experience of delivering end-to-end workforce solutions for a broad range of customer service employers means we know how to identify people with a customer-oriented mindset.
We’re continually screening and assessing current and potential candidates, so we have a pool of suitable candidates readily available. Our successful candidates have exceptional communication skills and are team focused and resilient. We also ensure our candidates have the tech skills and emotional intelligence to adapt quickly to any customer service environment.
Customer Service Representative
Call Centre Representative
Call Centre/Customer Service Manager
Case Manager
Why work with Manpower
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Global Leader
As one of the world’s largest and oldest recruitment firms our reach and experience is second to none. We bring our global learnings to our local clients to deliver a unique experience for both candidates and employers.
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Client Focussed
We really get to know your organisational goals and culture, and corresponding talent needs. We use our proven assessment methods to pinpoint candidates’ abilities and personal attributes to find the right match for you.
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Deep Insights
Our deep involvement with clients globally, nationally and locally ensures we know the market. We share our research data with clients including salaries, hiring trends and employer sentiment.
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Exceptional Capability
We deliver well-focussed talent that creates productivity gains and effective outcomes. Our associates have the breadth of networks and insights which deliver genuine capability.
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Innovation
We invest in innovation and technology to stay at the cutting-edge of the recruitment industry. Our innovative and tested solutions reduce costs to hire and aid retention to positively impact profitability.
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Diversity
Our networks extend to many specific populations including veterans, indigenous communities and dislocated workers to connect them to a sustainable career and with life-long learning opportunities.
Our Customer Service Experts
Donna O’Flynn
General Manager, Manpower
Donna has over 10 years of experience in recruitment, leadership, and project management experience. Donna has spent her career leading sales teams, delivering on large scale projects and managing the needs of both enterprise and government customers. A dedicated recruitment leader who has a proven track record in building and leading highly successful teams.Donna is passionate about coaching and mentoring ambitious sales professionals, driving them to excel in a competitive environment. She joined Manpower at the beginning of 2023 as General Manager, Projects, and Execution to support in driving the next phase of strategic development and growth for ManpowerGroup in Australia.
Joanne McGrath
Director, Manpower Specialist
Joanne McGrath is the Director Manpower Specialist and bring over a decade of expertise in recruitment and talent acquisition to the role. Throughout her career, Joanne has excelled in developing strategic recruitment solutions tailored to meet the diverse needs of clients across various industries. Her extensive experience encompasses managing high-performing teams and executing large-scale recruitment initiatives that drive organisational success. Joanne is passionate about fostering talent and empowering individuals to achieve their career aspirations. She is known for her ability to build strong relationships with both clients and candidates, ensuring a seamless recruitment process that aligns with business objectives. Joanne joined Manpower in 2023, where she focuses on enhancing workforce strategies and contributing to the company's growth and innovation in the recruitment sector.
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CASE STUDY
Rapid Deployment of Venue Support at Sydney Airport
Sydney Airport faced a severe shortage of venue support staff after air travel resumed following the COVID-19 restrictions.
In response, the team deployed a dedicated team with diverse roles, including customer service, issue resolution, information updates and crowd control. Operating across multiple terminals and three shifts, the team was led by an appointed supervisor who acted as a nominal leader and as the first point of escalation, liaison with other service providers and key interface with Airport leadership.