Service Desk Analyst L2 / IT Support L2 /Tech Bar Support

Part-time role - 4hrs/day

Our client is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change.

The Role

• Providing troubleshooting support via a ticketing system or Techbar/ walk up centre scenario, providing on-the-spot solutions for a variety of hardware related issues for clients
• Stock room management including auditing of all devices
• Refresh of old devices swapped with new devices on site
• Provide Customer with overview of installation activity, site-specific information and access to appropriate contacts
• Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures
• Assist with storing deliveries and equipment
• Provide support to clients and staff in diagnosis and resolution of AV-related problems
• Ensure appropriate paperwork flow and work assignment

Skills/Experience

• Experience with networking and all supported operating system platforms (i.e. Windows 10, Mac, Android, company- UX, Linux, etc.)
• Build great working relationships among colleagues and customers based on our customer Service Level Agreements (SLAs)
• Ability to configure, evaluate, upgrade, repair, test and troubleshoot
• Expertise in Microsoft 365, Microsoft Teams
• 2-4 years of working experience supporting customer's PC environments
• Experience PC software functions, Networking interfaces

Madhuri Mhanta
Key Accounts Consultant
Let's Connect
https://www.linkedin.com/in/madhuri-mhanta-5a4a7a17
+ 61 386 334 112

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Aboriginal and Torres Strait Islander people are encouraged to apply.

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State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856