Role:Service Desk Agent
Location: Charlestown, New Castle

Work experience requirements:

Customer service skills, Minimum five years' experience in similar role.
Demonstrated passion for technology and an ability to learn new technologies
Working knowledge of networks (Routing, Switches, TCP/IP, Network Layers 1 to 7, troubleshooting).
Level 1 skills in a Server Operating System (e.g. MS Windows Server or Linux or HP UX)
Excellent communication skills (verbal, written and presentation).
A structured approach to troubleshooting.

Education Requirements:

TAFE Diploma/IT degree/certification
Industry certifications highly regarded (Microsoft, Networking, CCNA, ITIL, HP-UX, Linux, etc.)
CCNA and ITIL v3 Foundations Certificate (good to have)

Lona Chatterjee
Operations Consultant
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ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.

Aboriginal and Torres Strait Islander people are encouraged to apply.

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State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Greythorn Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856