Role: Customer Service /Data Entry (Hybrid)
Duration: 3-6 months
Location: Heatherton, Melbourne (office 2 - 3 days per week.)

Summary of Duties and Responsibilities:

Manage customers queries in an efficient and effective manner driving both first call resolution and optimal customer experience

Follow required response flows and procedures to maintain compliance and security standards

Provide accurate and specialised support to customer to maintain customer satisfaction

Think critically when responding to faults enabling the identification of chronic issues and accurate response to repair

Proactively engage in continuous improvement, training and upskilling of product knowledge

Complete a range of administrations duties including parts ordering, ticket handover and closures, after hours handover and maintenance of product management systems

Remote monitoring of the product fleet ensuring faults are proactively managed

Act as an advocate for change ensuring new processes and procedures are rolled out and upheld in daily activities

Develop strong interpersonal relationships with internal stakeholders

Work as a part of a team to provide assistance to others where required

Become a subject matter expert (SME) and upskill those around you

Skills Required:

Possess a proactive and problem solving mindset

Be customer centric - we want to resolve customer queries!

You are a learner - you love gaining new knowledge

Team Player - drive for team results to help our customers

Able to prioritise work load and follow process resolution steps

Excellent communication skills to be able to interact with customers and internally

Innovative approach - Challenge the status and identify areas for improvement

Experience Desired- Preferably in a call centre environment.

Lona Chatterjee
Operations Consultant
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Aboriginal and Torres Strait Islander people are encouraged to apply.

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State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Greythorn Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856