Key Responsibilities

In this role, you will:

• Develop and maintain strong relationships with existing merchants.
• Handle inbound and outbound calls, emails, and voicemails, including overflow from Key Account Managers (KAMs).
• Manage FX and payment-related inquiries, ensuring seamless transactions.
• Investigate and resolve merchant payment requests efficiently.
• Conduct virtual and face-to-face meetings with clients.
• Drive account growth by meeting volume and revenue targets.
• Keep merchants informed about market trends, economic data, and key financial insights.
• Educate clients and partners on products, processes, and compliance requirements.
• Collaborate with internal teams to provide proactive and effective solutions.
• Prepare and deliver MTM reports based on client requests.
• Oversee credit line applications and periodic reviews.
• Conduct account reviews and identify opportunities for cross-selling and upselling.

What We're Looking For

To succeed in this role, you should have:

• A proven ability to build and manage strong client relationships.
• Experience in the financial industry, particularly in international payments, is highly desirable.
• A track record of growing account value through active client engagement.
• Excellent communication skills and a proactive approach to work.
• Proficiency in Mandarin is preferred but not essential.

Casey Oleary

Let's Connect

ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.

Aboriginal and Torres Strait Islander people are encouraged to apply.

By submitting your resume and other personal information with this application you are consenting to this information being collected in line with our privacy policy. Follow the link to learn more - www.manpowergroup.com.au/privacy-policy

State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856