Are you passionate about customer service, highly skilled in communication, and fluent in both English and Mandarin? We're looking for an exceptional Customer Service Representative to join our clients dynamic team based in Sydney CBD.
About the Role: In this role, you'll be at the forefront of delivering outstanding customer service, ensuring every interaction reflects our commitment to excellence. Whether engaging over the phone, live chat, or email, you'll use your strong product knowledge to provide prompt, articulate, and thoughtful support that delights our clients. As a part of a global team, you'll collaborate closely with Relationship Managers, sales, and partnerships teams to address customer needs efficiently and foster long-lasting client relationships.
You will also play a critical role in upholding strict security and compliance standards. With hands-on tasks such as calculating FX rates, spreads, and manually booking trades, attention to detail and accuracy is essential. This position offers ongoing training to ensure you're equipped to thrive in a fast-paced, finance-focused environment.
What You'll Bring:
- Language Skills: Fluency in both English and Mandarin is essential.
- Client Focus: A natural affinity for customer relationship management and problem-solving.
- Numerical Aptitude: Strong analytical skills; experience in financial services is a bonus.
- Excellent Communicator: Clear, professional communication skills in both verbal and written forms.
- Team Player: A collaborative, team-oriented approach.
- Curiosity and Openness: An appreciation for diverse perspectives and cultures.
- Positive Outlook: A proactive, upbeat attitude with a passion for helping others.
Why Join Us? This role is central to the customer experience, giving you the chance to contribute meaningfully every day. You'll be part of a friendly, supportive team that values collaboration, growth, and shared success.
Katherine Mcauliffe
Senior Manager Manpower
Let's Connect
ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.
Aboriginal and Torres Strait Islander people are encouraged to apply.
By submitting your resume and other personal information with this application you are consenting to this information being collected in line with our privacy policy. Follow the link to learn more - www.manpowergroup.com.au/privacy-policy
Experis Pty Ltd is a wholly owned subsidiary of ManpowerGroup
State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856
