Key Responsibilities

Lead Generation & Stakeholder Engagement

• Conduct outbound calls to healthcare provider organisations.
• Follow up on warm leads from interested providers and manage inbound queries via phone and email.
• Provide guidance and assistance to healthcare providers throughout the registration process.

Registration Support

• Guide practice managers and representatives through the MHR and PCA registration steps via phone.
• Liaise with relevant stakeholders, such as Services Australia and clinical information system vendors, to resolve issues and ensure successful registrations.
• Maintain ongoing communication with healthcare organisations and relevant parties to facilitate the process.
• Respond to queries and distribute relevant information to interested stakeholders.

Education & Training

• Deliver ad hoc education and training sessions on MHR and PCA, covering their benefits, functionalities, and registration processes.
• Support both internal and external stakeholders by providing clear guidance and resources.

Data Entry & Administrative Support

• Maintain accurate records in the Customer Relationship Management (CRM) system.
• Assist in setting up CRM dashboards to support reporting needs.
• Support the Project Manager and Program Director with periodic reporting related to MHR adoption.

Key Skills & Attributes

• Strong communication and stakeholder engagement skills.
• Ability to explain technical processes in a clear and accessible manner.
• Highly organised with attention to detail and accuracy.
• Problem-solving mindset, with the ability to troubleshoot registration issues.
• Proficiency in data entry and CRM systems.

Qualifications & Experience

• Experience in healthcare, administration, customer service, or digital adoption roles..
• Strong ability to manage multiple tasks while providing high-quality support.

Casey Oleary

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Aboriginal and Torres Strait Islander people are encouraged to apply.

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State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856