Key Accountabilities

• Receive and handle inbound telephone calls, emails taking all necessary steps to resolve enquiries and requests.
• Contribute as part of a team to delivering high levels of customer service in line with evolving requirements while meeting deadlines and KPIs.
• Liaise with internal staff to achieve consistent and high-quality customer service outcomes.
• Maintain effective and efficient work processes as they become available, and contributing to an effective team working environment.
• Maintain accurate electronic customer contact records and relevant information, update customer data in various databases.
• Commit to the organisation's Code of Conduct and Values.

Qualifications and Experience
People who are successful in this position must have the following pre-requisites:

• Strong customer service skills as well as excellent communication and telephone manner.
• Good communication skills and the ability to build rapport with the customer.
• Demonstrated ability to work well in a team.
• Demonstrated ability to use Contact Centre technology, including software programs, tools, and the Microsoft suite of office applications.
• Good data entry and typing skills.
• Demonstrated experience within a call/contact centre function, providing telephone and customer service to internal and external stakeholders is desirable but not essential.

Casey Oleary

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ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.

Aboriginal and Torres Strait Islander people are encouraged to apply.

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State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856