Description:

Key accountabilities

Provide high quality service to customers in relation to routine rebate information.

Assess customer enquiries for rebates and make decisions from a range of established policies
and procedures, legislation and regulations specific to the role.

Liaise with various stakeholders to ensure the timely delivery of rebate related information.
Review and accurately process basic manual exceptions.

Undertake a range of administrative functions supporting customer enquiries.

Be proficient in the use of technical equipment including detecting problems and making appropriate changes.

Keep accurate and complete records of your work activities in accordance with legislative, information security and privacy policy requirements.

Take reasonable care for your own health and safety and for that of others in the workplace by working in accordance with legislative requirements and the department's work health and safety (WHS) policies and procedures.

Positive relationships are built and maintained with relevant internal and external stakeholders.
To practice cultural safety by creating environments, relationships and systems free from racism and discrimination so that people can feel safe, valued and able to participate.

Key Selection Criteria

The key selection criteria specified below outline the capabilities required for the position.
Desirable - Specific Experience / Technical Skills

Previous experience in customer service, providing advice and support to customers on products or services

Demonstrated experience building rapport with customers, including difficult customers or clients
Experience and high performance in a call centre or help desk support role

Qualification / trained in a relevant discipline such as customer service skills, call centre operator, help desk

Experience using call centre and customer systems - Customer Relationship Management System (e.g Salesforce)

Casey Oleary

Let's Connect

ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.

Aboriginal and Torres Strait Islander people are encouraged to apply.

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State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856