Technical Field and Service Representative

Location: Sydney (minimum 2 hours from the airport)

Are you a hands-on problem solver with a knack for technical systems and customer service? Join a global company as a Technical Field and Service Representative and play a key role in delivering exceptional support and service to customers in NSW.

What You'll Do

• Perform service calls, including titration tests, inventory management, and adjustments to liquid feed equipment.

• Travel extensively, including interstate trips, with overnight stays required 3-4 nights per week. Flexibility is essential as daily drives to new install sites and equipment repair locations are a key part of the role.

• Build and maintain strong relationships, ensuring customers' service needs are met according to established protocols.

• Repair and maintain feed systems, including controllers, pumps, relays, and wiring, while ensuring all systems operate effectively.

Responsibilities

• Conduct monthly inventory counts and manage customer product ordering requirements.

• Plan and execute routine service visits, proactively addressing customer concerns and ensuring proper dosing and system functionality.

• Complete detailed service reports and conduct exit interviews with customers after each visit.

• Collaborate with managers on technical surveys, proposals, and installations.

• Identify and communicate technical or operational issues to the appropriate manager.

• Perform hands-on work, including climbing ladders and using tools effectively.

What We're Looking For

• A professional who values customer satisfaction and can represent the company with professionalism and reliability.

• Strong technical aptitude and experience with feed systems or similar equipment.

• Excellent organizational skills, with the ability to manage schedules, reports, and customer expectations.

• A team player who thrives on solving problems and delivering exceptional service.

• Flexibility to travel extensively and stay overnight, with the majority of travel completed by driving.

• Residency within 1-2 hours of Sydney to facilitate travel requirements.

• Comfortable with hands-on work and physical activities such as climbing ladders.

Why Join?

• Be part of a team committed to innovation and excellence in customer service.

• Gain hands-on experience with advanced systems and technologies.

• Enjoy opportunities for growth and development within a supportive work environment.

Ready to Make an Impact?

Apply today and help us continue our tradition of outstanding service and technical expertise!

Liza Lemus
Recruitment Consultant

ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.

Aboriginal and Torres Strait Islander people are encouraged to apply.

By submitting your resume and other personal information with this application you are consenting to this information being collected in line with our privacy policy. Follow the link to learn more - www.manpowergroup.com.au/privacy-policy

State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856