Clinical Customer Service Officer
Location: Brisbane or Melbourne
We are excited to present an opportunity for a Clinical Customer Service Officer to join our client's dynamic team.
This is a permanent position, open to applicants based in either Brisbane or Melbourne!
Our client is a global leader in early-stage research, dedicated to supporting the development of innovative treatments. They are committed to building an exceptional team to advance meaningful work in healthcare research.
Why Join?
This is a chance to be part of a supportive and collaborative environment, working with professionals who are passionate about making a global impact.
Key Responsibilities:
- Assist in managing inbound and outbound calls with potential participants (up to 40+ calls per day).
- Ensure participant recruitment aligns with regulatory and ethical guidelines.
- Build strong relationships with new and existing participants.
- Schedule appointments and maintain an up-to-date participant database.
Requirements:
- Experience in medical research or clinical operations.
- Background in nursing, paramedicine, or other healthcare-related fields (advantageous).
- Contact centre experience within a healthcare setting (advantageous).
- Strong time management skills and the ability to work in a fast-paced environment.
- Effective team collaboration and the ability to work independently.
- Commitment to maintaining professional confidentiality.
- Ability to meet set targets and KPIs.
Benefits:
- Meaningful Impact: Contribute to improving lives globally.
- Professional Growth Opportunities: A supportive environment that values employee development.
- Employee Recognition: Achievements are celebrated and rewarded.
- Wellness Initiatives: Prioritize your health and well-being.
If you're passionate about making a difference and have the required experience, we encourage you to apply!
Liza Lemus
Recruitment Consultant
ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.
Aboriginal and Torres Strait Islander people are encouraged to apply.
By submitting your resume and other personal information with this application you are consenting to this information being collected in line with our privacy policy. Follow the link to learn more - www.manpowergroup.com.au/privacy-policy
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