Customer Operations Manager

Location: North Sydney

The Role

Seeking a skilled Customer Operations Manager to join our clients Services & Logistics team. This role serves as the primary escalation point for operational issues, ensuring swift resolution of critical escalations and fostering positive business relationships. The ideal candidate will possess expertise in logistics and order management tools, effectively collaborate across multiple functions, and drive process improvements to enhance efficiency and customer satisfaction.

Key Responsibilities: ​

Acts as Service Logistics Escalation point of contact for any operational escalations:

• Resolve critical short- & long-term high impact escalation's
• Act as SME for Regional or Theatre on Customer or Account team queries​
• Work on Preparing and review Executive summaries and reviews
• Represent Service & Logistics organization on external customers escalation meetings​
• Handle and manage Cases & high-profile escalations end to end process
• Provide exception if needed to ensure positive business relationship & customer satisfaction​

Expert in Logistics & Order Management tools and processes:​

• Subject matter expertise in support of the contact center
• Identify main trends and proactively collaborate with internal/external teams​
• Assist in developing/refining processes/ operations to gain efficiency/productivity​
• Execution support of Special Events​

Active engagement in Supply Chain constraints, (Trade) Compliance, Backlog, Operational KPI's:

• Support improvements; Systemic country and or Customer disruption​
• Special programs Global coordination
• Assist on Import and export trade compliance issues​
• Close collaboration with Planning team​

Skill/Experience

• Experience: 4+ years in order management and supply chain functions, including planning, manufacturing operations, transportation, warehousing, and inventory management.
• Cross-Functional Collaboration: Demonstrated ability to effectively collaborate and influence across various functions, including peers, sales teams, management, and executives both within and outside.
• Dynamic Environment: Thrives in fast-paced, dynamic settings with empowerment to make impactful decisions and drive business outcomes.
• Communication Skills: Excellent communication and influence capabilities, with experience in public speaking, engaging with partners at all levels, and producing executive-level content.
• Collaborative Approach: Strong collaborative communication style with outstanding facilitation skills.
• Multi-Tasking: Proven track record of managing multiple high-priority tasks simultaneously.
• Adaptability and Problem Solving: Demonstrates the ability to quickly learn and effectively utilize new tools, processes, and procedures, showing strong problem-solving skills and a proactive approach to resolution.

If you thrive in a fast-paced environment and are ready to make impactful decisions, we encourage you to apply.

Madhuri Mhanta
Key Accounts Consultant
Let's Connect
https://www.linkedin.com/in/madhuri-mhanta-5a4a7a17
+ 61 386 334 112

ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.

Aboriginal and Torres Strait Islander people are encouraged to apply.

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State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856